Your privacy is important to FastPrint SA. This Privacy Policy explains what personal information we collect, how we use it, and how we protect it in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

1. Introduction

FastPrint SA (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, request a quotation, upload files or place an order with us.

By using our website or services, you consent to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

Full name
Email address
Telephone number
Delivery and billing address
Uploaded 3D files (including STL, STEP, OBJ, 3MF and similar file formats)
Material selections, colours, quantities and print specifications
Order history and quotation history
Payment references and transaction confirmations (we do not store card details)
Messages sent through our contact forms or email
Technical information such as your IP address, browser type, device information and website usage statistics collected through cookies and analytics.

3. How We Use Your Information

We use your personal information only for legitimate business purposes, including:

Preparing quotations
Processing and manufacturing your orders
Delivering completed products
Providing customer support
Sending invoices, quotations and order updates
Improving our website and services
Preventing fraud and protecting our business
Complying with legal and regulatory obligations.

We never sell, rent or trade your personal information to third parties for marketing purposes.

4. Legal Basis for Processing

In accordance with POPIA, we process your personal information because:

It is necessary to perform a contract with you.
It is necessary to comply with South African law.
It is necessary for our legitimate business interests.
You have voluntarily provided your information when requesting a quotation or placing an order.

5. Uploaded Design Files

When you upload a design file to FastPrint SA:

The file is used solely for preparing quotations, manufacturing your order and quality control.
You confirm that you own the design or have permission to authorise its reproduction.
We do not claim ownership of your files or intellectual property.
We do not knowingly manufacture designs that infringe copyright, trademarks or patents.
We reserve the right to refuse any order that appears to violate intellectual property rights or South African law.

Your uploaded files are treated as confidential and are only accessible to authorised personnel where required to fulfil your order.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy or as required by law.

Order records, quotations and related business documents may be retained for up to 5 (five) years for accounting, warranty and legal compliance purposes.

Uploaded design files may be retained for future re-orders unless you request that they be permanently deleted, provided we are not legally required to retain them.

7. Data Security

FastPrint SA takes reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, disclosure, alteration or destruction.

While we implement appropriate security measures, no online system can guarantee absolute security. Accordingly, transmission of information over the internet is at your own risk.

8. Third-Party Services

We may share limited information with trusted third-party service providers where necessary to operate our business, including:

Website hosting providers
Payment service providers
Courier companies
Email communication providers
Website analytics services

These providers may only process your information for the services they provide to us and are required to protect your information appropriately.

9. Your Rights Under POPIA

You have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information where legally permitted.
Object to certain types of processing.
Withdraw consent where processing is based on consent.
Lodge a complaint with the Information Regulator of South Africa.

To exercise these rights, please contact us using the details below.

10. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic and enhance website functionality.

You may disable cookies through your browser settings, although certain website features may no longer function correctly.

11. Changes to This Policy

FastPrint SA may update this Privacy Policy from time to time.

The latest version will always be available on our website and will indicate the date of the most recent revision.

Continued use of our website following any updates constitutes acceptance of the revised Privacy Policy.

12. Contact

If you have any questions regarding this Privacy Policy or wish to exercise your rights under POPIA, please contact us:

FastPrint SA
Johannesburg, Gauteng, South Africa
Email: [email protected]