At FastPrint SA, every custom order is manufactured specifically for each customer. Because of the nature of custom 3D printing, our Refund & Returns Policy differs from that of a traditional retail store. Please read this policy carefully before placing an order.

1. Overview

FastPrint SA specialises in the manufacture of custom 3D printed parts based on customer-supplied files and specifications.

As every order is produced specifically for the individual customer, many products cannot be returned or refunded once production has commenced.

Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008 (CPA).

2. Order Cancellations

Orders may be cancelled only before production has commenced.

Production is considered to have commenced once:

Payment has been successfully received and confirmed.
Printing or manufacturing of the order has begun.

Orders cancelled before production begins are eligible for a full refund.

To request a cancellation, please contact us immediately at [email protected].

3. Custom Orders

All custom-manufactured products are produced according to the files, dimensions, materials and specifications supplied or approved by the customer.

Because these products are manufactured specifically for you, they cannot be returned or refunded simply because:

You changed your mind.
You ordered the wrong item.
You uploaded the wrong file.
You selected the wrong material or colour.
The part is no longer required.
You misunderstood the product dimensions after production had begun.

4. Manufacturing Defects or Incorrect Orders

If your order arrives:

Damaged during manufacture,
Manufactured incorrectly,
Materially different from the approved specifications,
Or contains the wrong item,

please notify FastPrint SA within 7 (seven) calendar days of receiving your order.

Your email should include:

Your order number
A description of the issue
Clear photographs showing the defect or problem

Please send all claims to [email protected].

Please do not modify, repair or dispose of the product before we have completed our assessment.

5. Assessment & Resolution

After receiving your claim, FastPrint SA will review the information and respond as soon as reasonably possible.

If we determine that the issue resulted from our manufacturing process or an error on our part, we may, at our discretion:

Reprint the item at no additional cost.
Replace the item.
Issue a partial refund.
Issue a full refund where appropriate.

We may request that the original item be returned before approving a replacement or refund.

6. Situations Not Eligible for Refunds

Refunds or replacements will not be provided where:

The uploaded design file contains errors.
The supplied dimensions or specifications were incorrect.
The selected material or colour was unsuitable for the intended application.
The customer approved the quotation or specifications and the finished product matches those specifications.
Minor dimensional tolerances fall within normal 3D printing standards.
Minor layer lines, surface texture or cosmetic variations inherent to additive manufacturing are present.
Slight colour variations occur between filament batches.
The product has been modified, misused or damaged after delivery.

7. Manufacturing Tolerances

Customers acknowledge that 3D printing is an additive manufacturing process and that:

Minor surface imperfections are normal.
Layer lines are an inherent characteristic of the manufacturing process.
Slight dimensional tolerances may occur.
Material colours may vary slightly between production batches.

These characteristics do not constitute manufacturing defects.

8. Refund Processing

Where a refund has been approved, it will be paid by electronic funds transfer to the bank account from which the original payment was received, unless otherwise agreed in writing. Where payment was made using another method offered on the website, the refund will be processed using that method wherever reasonably possible.

Please allow approximately 5–10 business days for the refund to reflect, depending on your financial institution.

FastPrint SA is not responsible for delays caused by banks or payment service providers.

9. Consumer Protection

Nothing contained in this Refund & Returns Policy limits or excludes any rights afforded to consumers under the Consumer Protection Act 68 of 2008.

Where the CPA provides greater protection than this policy, the provisions of the CPA shall prevail.

10. Contact

If you have any questions regarding this Refund & Returns Policy or wish to request a refund, replacement or cancellation, please contact us:

FastPrint SA
Johannesburg, Gauteng, South Africa
Email: [email protected]